ECG Accounting & Bookkeeping Services is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information. It explains the types of personal information that we may collect and hold, and how that information is used.
ECG Accounting & Bookkeeping Services is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is personal information?
Personal information is information that identifies an individual. The types of personal information that we may collect include: names, business addresses, contact addresses, email addresses, phone numbers, fax numbers, tax file numbers, ABNs, ACNs, government identifiers, tax and financial identifiers, bank account details, superannuation details, income and employment details, insurance information, assets, liabilities and investments details, other identification details and personal information relating to our products and services.
How do we collect personal information?
Personal information is obtained in many ways including via forms filled out by individuals (including via online forms) consultations, face-to-face meetings, telephone, facsimile, by email and via our website www.ecgaccounting.com.au.
ECG Accounting & Bookkeeping Services also collects statistical information about visitors to our website using web analytics and Google analytics. These services assist us in understanding how visitors access and utilise our site. Google analytics uses first party cookies which anonymously identify your session. This information may be tracked but cannot be used to identify particular individuals. Cookies may be erased through your browser.
Why do we collect personal information?
We collect, hold, use and disclose personal information from you for the primary purpose of providing our products and services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Your personal information may also be collected for marketing purposes. You may unsubscribe from our mailing/marketing lists at any time by following electronic links to unsubscribe or by contacting us in writing.
When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
In some circumstances, it may be necessary for ECG Accounting & Bookkeeping Services to collect sensitive information about you. Sensitive information is defined by the Privacy Act to include an individual’s national origins, political memberships, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used only for: the primary purpose for which it was obtained; for a secondary purpose that is directly related to the primary purpose; with your consent; or where required or authorised by law.
Third parties and disclosure of personal information
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your personal information may also be disclosed in a number of circumstances including: third parties where you consent to the use or disclosure; where required or authorised by law; where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.
We do not sell or license your personal information to third parties.
Security of personal information
ECG Accounting & Bookkeeping will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We hold personal information in a combination of secure electronic storage facilities and paper based files.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
ECG Accounting & Bookkeeping will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
We endeavour to ensure your personal information is accurate and complete. If you find that the information we have is not up to date or inaccurate, please advise us as soon as practicable so that we may update our records and ensure we can continue to provide quality services to you.
Links from our website to other websites
Our website contains links to government websites. We are not responsible for the collection or handling of personal information on these websites.
This policy may change from time to time to take account of new laws, technology, changes to our operations and practices, and the changing business environment. The current version of this policy is available on our website.
Policy complaints and enquiries
ECG Accounting & Bookkeeping Services
117A Hawthorne Parade, Haberfield, NSW, 2045
Telephone: +61 (0) 422 031 249